Transportation Policy for CHIC STEPS LLC
At CHIC STEPS LLC, we are dedicated to providing a seamless shopping experience by ensuring your orders are delivered efficiently and securely. This Transportation Policy outlines our shipping methods, delivery timelines, costs, and other important details about how we handle the transportation of your purchases from chicstepshoes.com.
1. Shipping Methods
We partner with reliable shipping carriers to ensure your orders arrive on time and in excellent condition. The shipping methods available may include:
- Standard Shipping
- Expedited Shipping
- Priority Shipping (if applicable)
The specific shipping method for your order will be determined during the checkout process based on your location and preferences.
2. Shipping Locations
We currently deliver to all locations within the United States. Unfortunately, we do not offer international shipping at this time.
3. Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Processing times may vary during peak seasons, holidays, or promotional events.
4. Delivery Time Estimates
The estimated delivery time for your order depends on the shipping method chosen during checkout:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 3-5 business days
- Priority Shipping: 1-3 business days
Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or other logistical issues.
5. Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Occasionally, we may offer free shipping promotions, which will be clearly advertised on our website.
6. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and progress of your shipment through the carrier’s website.
If you do not receive a tracking email within 48 hours of placing your order, please contact us at account@chicstepshoes.com for assistance.
7. Delayed, Lost, or Damaged Shipments
We take every precaution to ensure your order arrives on time and in perfect condition. However, in rare cases, issues may arise:
- Delayed Shipments: If your order is delayed, please contact us. While we are not responsible for carrier delays, we will assist in tracking and resolving the issue.
- Lost Shipments: If your package is marked as “delivered” but you have not received it, notify us within 7 days so we can investigate and file a claim with the shipping carrier.
- Damaged Shipments: If your package arrives damaged, email us at account@chicstepshoes.com with photos of the damage and your order details. We will resolve the issue promptly by offering a replacement or refund.
8. Address Errors
It is the customer’s responsibility to provide accurate shipping information during checkout. If you realize there is an error in your shipping address, please contact us immediately at account@chicstepshoes.com or 717-941-4084.
- If the order has not yet been shipped, we will update the address.
- If the package has already been shipped to an incorrect or incomplete address, additional shipping fees may apply to reship the order.
9. P.O. Boxes and APO/FPO Addresses
We deliver to P.O. Boxes and APO/FPO addresses using standard shipping methods. Delivery times to these addresses may vary and could take slightly longer.
10. Returns and Refused Shipments
If you need to return an item, please refer to our Refund and Returns Policy. Refused shipments may incur additional return shipping fees, which will be deducted from any applicable refund.
11. Contact Us
If you have any questions about our Transportation Policy or need assistance with your order, please contact us:
- Email: account@chicstepshoes.com
- Phone: 717-941-4084
- Address: 7758 W 39th Ave, Wheat Ridge, CO, 80033
We are here to assist you and ensure your shopping experience with CHIC STEPS LLC is exceptional.
Thank you for choosing CHIC STEPS LLC. We appreciate your trust and look forward to serving you!
Let me know if you’d like further adjustments or additions! 😊
