Refund and Returns Policy for CHIC STEPS LLC
At CHIC STEPS LLC, customer satisfaction is our top priority. If you’re not entirely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your options and how we handle returns, exchanges, and refunds for orders placed through chicstepshoes.com.
1. Returns
We accept returns under the following conditions:
- Items must be returned within 30 days of the purchase date.
- Items must be unused, in their original condition, and include all original packaging and tags.
- A valid proof of purchase (e.g., order confirmation or receipt) must be provided.
Non-Returnable Items:
The following items are not eligible for return:
- Items marked as “Final Sale.”
- Gift cards.
- Damaged or worn items caused by customer mishandling.
2. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: Refunds will be processed to your original payment method within 5-10 business days after the return is approved.
- Partial Refunds: In some cases (e.g., items returned in a used or non-original condition), a partial refund may be issued at our discretion.
- Shipping Costs: Original shipping costs are non-refundable, unless the return is due to our error (e.g., defective or incorrect item).
3. Exchanges
We replace items only if they are defective, damaged, or sent in error. If you need an exchange, please contact us at account@chicstepshoes.com to arrange the process.
Exchange Conditions:
- Exchanges are subject to product availability.
- If the item is unavailable, we will process a refund instead.
4. How to Initiate a Return or Exchange
To initiate a return or exchange, follow these steps:
- Contact Us:
- Email us at account@chicstepshoes.com with your order details, reason for return/exchange, and any applicable photos (e.g., for defective items).
- Return Instructions:
- Our customer service team will provide you with instructions on how and where to send the returned item.
- Prepare Your Return:
- Securely package the item, including all original packaging and accessories.
- Include a copy of your order confirmation or receipt in the package.
- Send to the Following Address: CHIC STEPS LLC
7758 W 39th Ave
Wheat Ridge, CO 80033
Please note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 7 days of receiving the package. Email account@chicstepshoes.com with:
- Photos of the damaged or incorrect item
- Your order details
We will cover the cost of return shipping and provide a replacement or refund as needed.
6. Cancellations
Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, cancellations may not be possible if the order has already been processed or shipped.
7. Late or Missing Refunds
If you haven’t received your refund within 10 business days:
- Check your bank account or contact your credit card company as processing times can vary.
- If the issue persists, please contact us at account@chicstepshoes.com for further assistance.
8. Address Errors
It is the customer’s responsibility to provide accurate shipping information during checkout. If your order is returned due to an incorrect address, you may be responsible for additional shipping costs to resend the package.
9. Contact Us
If you have any questions or need assistance with your return, refund, or exchange, please contact us:
- Email: account@chicstepshoes.com
- Phone: 717-941-4084
- Address: 7758 W 39th Ave, Wheat Ridge, CO 80033
We are here to help and ensure your satisfaction with CHIC STEPS LLC.
Thank you for choosing CHIC STEPS LLC. Your satisfaction is important to us, and we are committed to making your shopping experience as smooth as possible.
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